Return and Refund Policy

Every print is made to order just for you, and we stand behind everything we ship.

Damaged, faulty or incorrect: if your order arrives damaged, misprinted, faulty or different from what you ordered, email us a photo within 30 days of delivery and we'll usually reprint and reship free of charge. You don't need to send it back unless we ask.

Change of mind: for standard prints, contact us within 30 days of delivery, then send the print back within 14 days of telling us. Please don't hang it, and keep the original packaging where possible. Return postage for change-of-mind returns is paid by you. Prints made to your own specifications or personalised (for example with names, dates or custom text) can't be returned for change of mind.

Wrong size ordered? Contact us straight away. If production hasn't started, we'll change it and charge or refund any price difference.

UK and EU customers also have a statutory 14-day right to cancel. Nothing here limits your rights under Australian Consumer Law or the consumer laws of your country.

Read the full Refund policy. To start a return or claim, email hello@quiver.art or use the contact form with your order number and photos where relevant.