Refund and Return Policy

Every QUIVER print is made to order. We do not hold stock. However, printing a standard design after you order does not make it a personalised product or remove your applicable consumer rights.

Standard prints: 30-day returns

You may return a standard, non-personalised print by contacting us within 30 days of delivery. You must then send the item back within 14 days of notifying us.

Please contact us before returning anything so we can provide the correct return address and instructions for your region.

Items should be returned in their original condition. You may unpack and reasonably inspect your print, but please do not hang, install or use it if you intend to return it. Keep the original packaging where possible and package the item securely to prevent damage in transit.

You are responsible for return postage for change-of-mind returns. We do not charge a restocking fee. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to inspect the item.

Outside the UK and EU, original delivery charges are not refunded for change-of-mind returns unless required by applicable law.

For UK and EU customers, when you return an entire standard-print order under this policy, we will also refund the original standard delivery charge. If you chose a more expensive delivery option, we will refund the cost of our least expensive standard delivery option. For partial-order returns, delivery charges will be refunded where required by law.

Personalised and custom prints

We do not accept change-of-mind returns for prints made to your individual specifications or clearly personalised, such as artwork containing names, dates or custom text.

Choosing an available standard size or frame option does not, by itself, make a print personalised.

This exception does not affect your rights if an item is damaged, faulty, incorrect or otherwise fails to meet applicable consumer guarantees.

Damaged, faulty or incorrect items

If your order arrives damaged, misprinted, faulty or different from what you ordered, contact us as soon as possible. Please include your order number and, where possible, photographs showing the problem and any damage to the packaging.

We ask that delivery damage and printing issues are reported within 30 days of delivery so we can resolve them promptly. This reporting period does not limit your statutory rights, including rights relating to faults discovered later.

We will usually offer a free reprint and replacement shipment. Where applicable law entitles you to a refund, repair or another remedy, we will honour those rights.

You do not need to return the item unless we ask you to. If a return is required because the item is faulty, damaged or incorrect, we will arrange or cover reasonable return shipping costs.

Order changes and wrong sizes

If you have ordered the wrong size or need to change an order, contact us immediately.

If production has not started, we will make the requested change where possible. Any difference in product price will be charged or refunded.

Once production has started, we may be unable to change the order. Your applicable cancellation rights and our standard-print return policy still apply.

United Kingdom and European Union

Our 30-day standard-print return policy is in addition to your statutory rights.

For standard, non-personalised products purchased online, you generally have a statutory right to cancel without giving a reason by notifying us within 14 days after the day you receive your item. You then have 14 days from notifying us to send it back.

You may reasonably inspect your item as you would in a shop. Opening the packaging does not automatically remove your cancellation rights. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning.

The statutory cancellation right does not apply to goods made to your individual specifications or clearly personalised. Your rights concerning faulty or misdescribed goods remain unaffected.

For statutory cancellations, we will refund you within 14 calendar days of receiving your cancellation notice. We may withhold payment until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

Australian customers

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Gift cards

Gift cards cannot be exchanged for cash or refunded for change of mind, except where required by applicable law. This does not affect any statutory cancellation or consumer rights that apply.

Refund processing

Refunds are issued to your original payment method.

For returns under our voluntary 30-day policy, we will process your refund within 14 days of receiving the returned item, unless applicable law requires an earlier refund.

For UK and EU statutory cancellations, the refund deadlines described above apply.

Refunds for faulty, damaged or incorrect goods will be made within the deadlines required by applicable law.

Your bank or payment provider may take additional time to display the refund. If you have not received it within 15 business days of our refund confirmation, please contact us.

How to contact us

To request a return, report a problem or change an order, email hello@quiver.art or use the contact form on our website.

Please include your order number and a description of your request. For damaged, faulty or incorrect items, include photographs where possible.

We will provide the appropriate return address and instructions. Please do not send returns to a production partner or another address without contacting us first.

Your consumer rights

This policy applies to orders placed with QUIVER. Nothing in it limits any mandatory consumer rights or remedies available under the laws applicable to your purchase.