Refund policy

REFUND POLICY

Every QUIVER print is made to order specifically for you. We do not hold stock. This policy explains what happens if something goes wrong, and what your options are if you change your mind.

Damaged, faulty or incorrect items

If your order arrives damaged, misprinted, faulty, or is not what you ordered, contact us within 30 days of delivery with a photograph of the item and your order number. We will reprint and reship your order free of charge. You do not need to return the original item unless we specifically ask you to.

This is the fastest route to putting things right and there is no paperwork involved.

Change of mind

Because each piece is printed to order, we are not able to accept change of mind returns on personalised or custom items.

For standard prints, contact us within 14 days of delivery. Unopened, unhung prints in their original packaging can usually be returned for a refund, less the original shipping cost. Return postage is the customer's responsibility for change of mind returns. Please contact us before sending anything back, as we will need to give you the correct return address for your region.

Wrong size ordered

If you have ordered the wrong size, contact us as quickly as possible. If your order has not yet entered production, usually within a few hours of ordering, we will change it free of charge.

United Kingdom and European Union

If you are ordering from the UK or EU, you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, notify us within 14 days of delivery and return the item within 14 days of notifying us, in the same condition you received it and in its original packaging. We will refund you within 14 days of receiving the returned item.

This right does not apply to goods made to your specification or clearly personalised, which includes our personalised prints.

Australian customers

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality.

Gift cards

Gift cards are non-refundable and cannot be exchanged for cash.

Refunds

Once we have received and inspected a returned item, we will let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us.

How to start a claim or return

Get in touch through our contact form with your order number, and photographs where relevant.